Cancellations and Refunds Policies

Individual Reservations / 1 ~ 15 pax (Cancellation by 4 pm)

• Cancellation 10 days before tour date: Full refund, less a 7% surcharge fee
• Cancellation 7–9 days before tour date: 90% refund of payment (10% fee)
• Cancellation 3–6 days before tour date: 50% refund of payment (50% fee)
• Cancellation 1–2 days before tour date: 20% refund of payment (80% fee)
• Same-day cancellation and no-shows: No refund

Group Reservations / 16 plus (Cancellation by 4 pm)

• Cancellation more than 30 days before tour date: Full refund, less a 7% surcharge fee
• Cancellation 21–29 days before tour date: 80% refund of total amount (20% fee)
• Cancellation 14–20 days before tour date: 50% refund of total amount (50% fee)
• Cancellation 7–13 days before tour date: 30% refund of total amount (70% fee)
• Cancellation 3–6 days before tour date: 10% refund of total amount (90% fee)
• Cancellation 0–2 days before tour date and no-shows: No refund