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Cancellations and Refunds Policies

Individual Reservations / 1 ~ 15 pax (Cancellation by 4 pm)

  • Cancellation 10 days before tour date: Full refund, less a 7% surcharge fee
  • Cancellation 7–9 days before tour date: 90% refund of payment (10% fee)
  • Cancellation 3–6 days before tour date: 50% refund of payment (50% fee)
  • Cancellation 1–2 days before tour date: 20% refund of payment (80% fee)
  • Same-day cancellation and no-shows: No refund

 

Group Reservations / 16 plus (Cancellation by 4 pm)

  • Cancellation more than 30 days before tour date: Full refund, less a 7% surcharge fee
  • Cancellation 21–29 days before tour date: 80% refund of total amount (20% fee)
  • Cancellation 14–20 days before tour date: 50% refund of total amount (50% fee)
  • Cancellation 7–13 days before tour date: 30% refund of total amount (70% fee)
  • Cancellation 3–6 days before tour date: 10% refund of total amount (90% fee)
  • Cancellation 0–2 days before tour date and no-shows: No refund